Refund policy
We want you to be happy with your order. Here's how returns work.
Return Window
You have 30 days from the date of delivery to request a return.
Condition of Returned Items
Items must be unused and in their original packaging. Sealed wax and packs must remain unopened, and graded cards must remain in their original certified holder.
Items Not Eligible for Return
The following items are generally not returnable:
-
Opened wax or packs
-
Graded cards removed from their original holder
-
Gift cards
-
Items marked as Final Sale
These exclusions do not apply when an item arrives damaged, defective, or incorrect.
How to Request a Return
To request a return, contact us with your order number:
Email: support@hobbyshowcase.shop
Phone: +1 (959) 200-1589
Return Shipping Costs
We cover return shipping when the return is due to our mistake, including a wrong, damaged, or defective item. For other approved returns, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect the returned item, the inspection process generally takes 3–5 business days. Approved refunds are then issued to the original payment method within 5–10 business days.
Order Cancellations
Orders may be canceled free of charge at any time before they ship.
Contact
Hobby Showcase
60 Agravaine Ct
Weldon Spring, Missouri 63304
United States
Email: support@hobbyshowcase.shop
Phone: +1 (959) 200-1589